Our Customer Service Charter
S/no.Service
Rendered		Client
Requirement		 ChargesTimeline
1.Registratio of Visitors National ID/ Passport Free2 Minutes
2. Inquiries Voluntary visit to the relevant office Free15 Minutes
Receiving of phone call FreeBy the Fourth Ring
Feedback to the phone call FreeAs per the Client's needs
3.Response to Written Correspondence Email/ Letters Free7 Working Days
4.Processing of trainee Application for admission Application with relevant copies of Certificates Ksh. 300 1 Working Day
5.Admission of a new Trainee
  • Dully filled admission letter
  • Original K.C.S.E and K.C.P.E certificate/ result slip or any other relevant result slip/ certificate
  • School leaving certificate
  • Original National ID and Birth certificate
  • Current passport size photograph
  • Evidence of payment
 Required Tution fees as per the fees structure30 minutes
6.Processing of new trainee's ID card/ Replacement
  • Admission number
  • Evidence of payment
    		•  Ksh. 30010 working days
    7.Training
  • Dully registered for the term
  • Evidence of the terms fees payment
    		•  As per the fee structureAs per the term dates
    8.Administration of Internal Examinations
  • Exam Card
  • Adherence to Academic policy
    		•  Term's feesAs per the internal exam timetable
    9.Supplementary examination
  • Results for regular examination
  • Evidence of supplementary fee payment
    		•  Ksh. 200As per the supplementary exam timetable
    10.Special examination
  • Clearance from the admitting HoD and Dean of Trainees
  • Evidence of payment for an irregularity case
    		•  Ksh. 500 per paper for irregularity caseAs per the special exam timetable
    11.Issuance of termly academic transcripts
  • Sat for term's examinations
    		• FreeAs they report for a new term
    12.Registration for external examination
  • Dully filled registration clearance form
  • Original and copy of:

    • Certificate/ results slip of previous examination
    Copy of Birth Certificate and National ID     		Fee as per relevant examination body5 minutes
    13.Issuance of external examination results slip/ certificate
  • Dully filled trainee's Clearance form
  • National ID
    		•  Free5 Minutes
    14.Store's issuance
  • Approved store's issuance and requisitio form
    		• Free20 minutes
    15.Listening to disciplinary cases
  • Presence of the relevant respondents
    		• FreeAs per the disciplinary handling policy
    16.Clinic services/ HIV Testing and counselling (HTC)
  • Institute ID/ Tag
  • Bonafide trainee/ staff
    		•  Free1 hour
    17.Complaint resolution
  • Registered complaint
    		• Freewithin 30 days of registering the complaint
    18.Industrial Attachment
  • As per the Academic and Industrial policy
    		• Ksh. 2,0003 months
    19.Library Services
  • Trainee's / Staff ID
  • Bonafide trainee/ staff
  • Registered Library user
    		•  Free8.30am - 4.30pm during working days
    20.Issuance of fees payment receipts
  • Banks deposit slip, Bankers Cheque, or M-Pesa code
    		• Free5 minutes
    21.Purchase of goods and services
  • Approved purchase requisition form
  • Approved LSO/ LPO
    		•  Free7 working days
    22.Payment for goods and services supplied
  • Valid Invoice, LPO/LSO, Delivery note
  • Duly filled claim form
    		•  Free30 working days